Customer Service

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Service Perfection

Service Perfection

At Trends Kitchens we recognise the need for perfection. As such, our service department aim to not only meet customer’s expectations but exceed them wherever possible.

Our highly trained and experienced engineers and office staff continually receive training directly from the Sub-Zero & Wolf factory in Madison, Wisconsin, USA to ensure that they maintain the high standards that we insist on. This means that we can give you the benefit of our global knowledge, enhanced by the personalised local touch.
This section of our web site provides you with information regarding our Customer Care and Service coverage, gives you the ability to download Use and Care Guides as well as access to our FAQ knowledge-base.

Here at Trends, we take customer care very seriously and pride ourselves on delivering nothing short of Service Perfection at all times. So whether you're simply looking for product advice, would like to order spares or accessories or wish to book an engineer visit, our team of customer support agents are ready to provide you with an individual, personalised service.


Sub-Zero & Wolf ranked highest in a Kitchen Appliance Satisfaction Study, carried out by J.D. Power and Associates SM, which makes us very proud and you pretty happy.

To ensure that we continue making you and your Sub-Zero & Wolf appliances happy, we’re proud to offer a 24 hour telephone service.

So, if you need us, just call +01-454-6684 any time of day, any day of the week and we’ll be there.

Nationwide Service

Our team of extensively trained technicians are highly skilled and take part in training at Subzero Wolf headquarters, ensuring that they are fully up to date on the latest appliance technology.